The idea had come to China during the quarantine: to guarantee a home delivery service that did not include any physical contact between the customer and the delivery boy. To avoid contagion, McDonald's, Starbucks and Kentucky Fried Chicken had first set up deliveries to predetermined points (such as the landing), systems for confirming the withdrawal through the App, guarantee of sanitized containers and riders whose temperature was controlled daily. Waiting for the drones, here is the last frontier of delivery.
Now contactless delivery arrives also in Italy – and in the States – where with the fear of an infection, delivery also risks being penalized. With the closure of bars and restaurants, the sector is at risk, but home deliveries can represent an important service, and in some cases essential in this moment of crisis, both for the restaurant business and for those who are going to spend more home time. The activity of the restaurants can in fact continue only through home deliveries and with the necessary precautionary measures relating to the safety distance, hygiene and the absence of direct contact.

Domino's pizza "contactless" delivery

Domino’s Pizza, a leader in the home delivery market in the world, has taken steps to find a solution in real time, launching the first Contactless Delivery service for pizza delivery. You order pizza online through the website, the app or Deliveroo, you pay conveniently online and in the notes for delivery you can request the Contactless Delivery service, specifying if you prefer delivery to the door or entrance hall. Compared to traditional delivery, the driver places the products on the scooter, if you choose delivery to the entrance hall, or in front of the front door on the floor and leaves. The customer can therefore collect the products directly.

The Just Eat protocol

Together with Fipe and Assodelivery, Just eat has outlined a document of guidelines for the food delivery activity, with the aim of remembering the precautionary measures for restaurants for everything related to their activities. «We are working to support riders and restaurants by continuing to raise awareness of the precautions to be taken in accordance with the provisions of the authorities and institutions, and working as always responsibly. In particular, we are paying attention, sending specific communications, to riders and restaurants, on the importance of cleaning all delivery equipment, on closing bags and containers and on sharing the rules with all employees and collaborators of restaurants operating with us , explains a note from Just Eat.

How does it work

The withdrawal of the prepared food and its delivery takes place ensuring the interpersonal safety distance of at least one meter and the absence of direct contact. The prepared food is closed in special containers through bag-close adhesives, staples or other, to ensure maximum protection, and immediately stored in thermal backpacks or in transport containers that must be kept clean with sanitizing products, to ensure the maintenance of the food safety requirements. As regards deliveries, the possibility of paying in cash for deliveries managed directly with the riders who deliver via Just Eat, favoring electronic payments, and activated the contactless mode, indicating riders and restaurants to provide for the delivery of food has been disabled prepared ensuring the interpersonal safety distance of at least one meter and the absence of direct contact. The order can be placed outside the door and not delivered to short manu.